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Administrative Services Manager Career and Job Highlights
- Administrative services managers, employed by both private companies and the government, fulfill many responsibilities and have various levels of experience, earnings, and education.
- Competition for jobs in management is intense because there are many qualified applicants.
Administrative Services Manager Career and Job Description
Administrative services managers provide many services and work in nearly all parts of the economy. Their primary duty is managing support services for various organizations, from large government agencies to small businesses. These workers help organizations work efficiently by directing numerous logistic services for both personnel (such as payroll and records, secretarial and reception, conference planning and travel) and physical administration (such as mail, information and data processing, materials scheduling and distribution, telecommunications management, and security and parking).
Duties and responsibilities for managers differ according to the position within an organization. First-line administrative services managers work directly with a staff to provide various support services. By contrast, the broader objectives of mid-level managers include creating departmental plans, targets, and deadlines; executing strategies to improve efficiency and customer service’ and delineating and overseeing the duties of supervisory-level managers (which can include the first-line managers of the clerical staff and other departments). While some mid-level managers may also participate in employment decisions, they typically do not help formulate personnel policy. It is possible for some managers to gain upper management status with a promotion, for example, to vice president of administrative services.
Managerial organization varies widely. For a small business or agency, there may only be one administrative services manager to direct all support services. For larger organizations, there may be several levels of management, with first-line administrative services managers reporting to mid-level managers who are themselves overseen by owners or upper-level managers. The larger the firm, the more likely it is that its administrative services managers will have specific specializations. A company may, for instance, have several administrative services managers who serve principally as office managers, some who work as contract administrators, and others who oversee unclaimed property.
Because organizations demand so much versatility from administrative services managers, there is wide variance in the nature of their jobs. Managers working as contract administrators, for example, would oversee all phases of contracts related to the purchase or sale of goods or services, from research and analysis to negotiation and review. Moreover, some administrative services managers oversee the acquisition, distribution, and storage of materials, while other managers dispose of surplus or unclaimed property.
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